Please send an email to email@example.com to activate your loss warranty.
1-Year Loss Guarantee
If you lose your left/right earbud or the charging box within one year from the date of purchase, you will get a left/right earbud or the charging box back to replace the missing one for free.
In case of more than one component is missing (ex: both earbuds), you will receive one item for free. You can purchase other missing pieces individually from our website.
P/s: We don't overcharge individual components. If you buy earbuds and a charging box individually from our website, they cost the same as you buy one complete product.